Terms & Conditions of Business

We are a member of the National Association Funeral Directors and subscribe to its current Code of Practice which is available on request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.

Estimate & Expenses

The estimate given to you sets out the service we agree to supply. This estimate is an indication of the charges likely to be incurred on the basis of the information and details supplied at the date of the estimate. If you amend your instructions we will need written confirmation of the changes as we may need to make extra an charge in accordance with the prices on the current price list.

Payment Arrangements

No deposit is required, the funeral account will be issued 14 days after funeral has taken place and is due for payment within 28 days of the account date, unless otherwise agreed by us in writing. If you fail to pay in full on the due date we may apply a surcharge of 2%.

Indemnity

You are to indemnify us in full and hold us harmless from all expenses and liabilitues we may incur (directly or indirectly including finance costs and including legal costs on a full indemnity basis) following any breach by you of your obligation under these terms. This means that you are liable to us for the loses we incur because you do not comply with these terms. For Example we will charge an administration fee where we receive a cheque which is not honoured or instruct debt collection agents to recover funds.

Data Protection

Words Shown in italics are defined in the Data ProtecCon Act 1998 . We respect the confidential nature of the information given to us and where you provide us with personal data we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties who are performing some of the services for you may contact you directly. Under the Act you have the right to Know what data we hold on you.

Cooling Off Period

The consumer contracts (information, Cancellation & additional Charges) Regulations 2013 may give you the right to terminate this agreement in the cooling off period of fourteen days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling off period you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling off period you will be required to pay a reasonable amount for goods and services already supplied.

Termination

This agreement may also be terminated before the services are delivered:

(1) by us if you fail to honour your obligations under these Terms and

(2) by you communicating to us in writing, terminating your instructions. If we or you terminate your instructions you may depending upon the

reasons for termination, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.

Standards of Service

The National Association of Funeral Directors Code of Practice requires that we provide a high standard and quality service in all aspects. If you have any questions or concerns about the service we provide to you in the first instance with our senior designated person. If this does not resolve your problem to your satisfaction please contact the National Association of Funeral Directors through the Funeral Arbitration Scheme (FAS). You can contact the (FAS) at 618 Warwick Road Solihull West Midlands B91 1AA The (FAS) and how it can be accessed is explained in the leaflet entitled “Your right to put it right” Made available to you and on display in our premises.

Agreement

Your continuing instructions will amount to your continuing acceptance of these terms of business.